Laom - Support

Contact Information

How to Get Support

• Contact us through the app's built-in support feature
• Send an email to our support team at dogsocietyapp@gmail.com
• Include your account email and a detailed description of your issue
• For technical issues, please include your device model and operating system version

Common Support Topics

• Account Issues: Login problems, password reset, account verification
• Profile Management: Adding/editing dog profiles, updating user information
• Friend Requests: Sending, accepting, or managing friend connections
• Walk Features: Starting walks, location sharing, safety features
• Privacy & Security: Data protection, privacy settings, account security
• Technical Issues: App crashes, performance problems, feature bugs

App Features

Laom provides the following features:

• User registration with email verification
• Dog profile creation and management
• Friend request system to connect with other dog owners
• Real-time location sharing during walks
• Walk tracking and coordination
• Multi-language support (English and Hebrew)
• Profile picture management with local caching

Safety & Privacy

We prioritize user safety and privacy:

• Location data is only shared during active walks with friends
• Email verification required before accessing main features
• Secure data storage using Firebase security rules
• Users control their privacy settings and friend connections
• Child safety measures in place (app not intended for users under 13)

Account Management

Users can manage their accounts by:

• Updating profile information through the app
• Adding or removing dog profiles
• Managing friend connections
• Deleting their account (see Account Deletion page)
• Controlling privacy and notification settings

Technical Requirements

• iOS or Android device
• Internet connection for real-time features
• Location services for walk tracking (optional)
• Camera access for profile pictures (optional)